We do our absolute best to make sure you’re happy with your purchase!
If you are unhappy in any way, please send an email to email@example.com stating the nature of the problem. We make every effort to respond to customer service emails within two business working days.
*Please note: There are no refunds or exchanges on sale or custom items. All sale item purchases are final.
To return an item(s) eligible for return, email firstname.lastname@example.org stating the nature of the problem. After you have received your returns code from our team, simply fill out the returns form on the back of the invoice (included with your order). Send the item(s) in unworn condition with swing tags still attached to the address listed in the email that included your returns code.
We must receive your return package within 30 days of the initial shipping date.
* Returns received in worn condition will not be refunded.
* Refunds can only be issued to your original payment method.
* Shipping is non-refundable, except in cases where we have made a shipping error.
To exchange an item(s) eligible for exchange, email email@example.com stating the nature of the problem. After you have received your exchange code simply fill out the returns form on the back of the invoice.
Please send items in unworn condition with tags attached to the address stated above.
* Make sure to include the original invoice / exchange form (included in your package). Without it, we will not be able to process your exchange.
* You are responsible for the cost of shipping the item to us, but the re-shipment cost of the exchange order is free.
* We can only exchange an item for the same item in a different size or colour. If fabric is unavailable in your preferred design, an alternate design or refund will be offered.
* We reserve the right to refuse exchange requests that reach us more than 30 days after the original purchase date, which are classified as late returns. Exchange requests after 30 days will be subject to the rules governing late returns.
Unfortunately due to the increased shipping rate we are unable to offer international exchanges.
If you have any questions please contact firstname.lastname@example.org